CS 102208 - Outlet Manager

VALENCIA GROUP•College Station, TX

7d•Onsite

About The Position

As the outlet manager, you will be responsible for managing the overall day-to-day operation of the food and beverage department, focusing on the bars and outlets. A vital aspect of this role is delivering quality service, ensuring compliance with policies and procedures, and meeting/exceeding service goals. Your role also involves helping with administrative functions such as scheduling, purchasing for the restaurant & bars, interviewing, and holding associates accountable.

Requirements

1-2 years of college degree in related field or equivalent education required
Previous food and beverage experience required
Excellent oral, written, and presentation skills
Ability to delegate, manage workforce, and establish procedures consistent with departmental/hotel objectives
Listen effectively
Communicate with guests and fellow associates professionally and positively
TABC and Manager food Handlers Certifications

Responsibilities

Responsible to oversee operations to include but not limited to the following:
As the outlet manager, you will support the supervisors. Your leadership and management skills will be crucial in successfully operating the food and beverage venues, including all bars, outlets, and in-room dining experiences. You will be expected to deliver exceptional quality service, maintain compliance with policies and procedures, and meet/exceed financial goals. Additionally, you will follow any direction or assigned task that the F&B Manager deems necessary for the department's success.
As outlet manager, you should comply with all hotel policies and ensure that all your employees follow and keep the discipline and hotel standards.
Accomplish F&B objectives, including recruiting, training, assigning tasks, scheduling, coaching, counseling, & progressive discipline up to company standard
Communicate job expectations, duties, & responsibilities and plan, monitor, appraise, & review job contributions.
Conduct & review staff rehearsals, enforce policies & procedures, and participate in and directing departmental meetings.
Give concise instructions to restaurant and bar staff. Share strategic plans and discuss guest reviews with staff.
Conduct daily pre-shift meetings with employees
Ensure daily checklists are performed by staff; implement production, productivity, quality, and customer service standards
Resolve staff and guest issues
Complete weekly ordering inventories
Identify food and service trends
Determine areas of improvement & implement change once approved by F&B Manager or Assistant Manager
Accurately maintain department checkbooks
Closely monitor internal department checklists and complete own checklists
Review and create internal training topics
Attend and contribute to monthly departmental meetings
Achieve profitable beverage program with operational objectives. Implement production, productivity, quality, and customer service standards
Conform to regulations of the alcoholic beverage commission
Maintain purchasing control for outlets
Organize & supervise receiving any case goods for F&B department
Maintain beverage inventories & proper par levels, including bars & restaurant, ensuring controls are in place and record keeping is accurate
Establish, follow, and enforce sanitation standards & procedures to maintain a safe, secure, and healthy environment
Supervise restaurant equipment maintenance to protect assts while securing revenues, complying with legal regulations, and ensuring quality service
Investigate, resolve, and respond to guest needs, inquiries, comments, or problems to ensure quality experience and enhance future sales prospects
Develop events around beverages by promoting seasonal cocktail initiatives.
Update beverage menus on a seasonal calendar
Ensure consistency of specialty cocktails by providing training and detailed recipes, including step-by-step preparation methods
Other duties as assigned by supervisor
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions immediately
Maintain hotel equipment in proper working conditions
Any other duties assigned by your supervisor