Outlet Manager Full Time (40756)

GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC•Orlando, FL

11d

About The Position

Responsible for maintaining assigned Outlet store. Major duties include supervision of inventory and stock rotations, personnel, administration, loss prevention, security and operational procedures, generating revenue, and controlling expense budget.

Requirements

Ability to adhere to the organization’s Core Principles.
Ability to work independently with minimal instruction and or direction from supervisor.
Knowledge of the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
Ability to operate a Point of Sale (POS) system.
Skilled in conducting phone and face-to-face interviews.
Skilled in maintaining inventory, sales, and store records.
Ability to effectively supervise, train and mentor store personnel and community workers.
High School education or equivalent is required.
A minimum of three (3) years of retail and two (2) years of management experience.
To perform this job successfully, an individual should have intermediate knowledge of MS Word, Excel, Outlook, and Internet Browsers.
Experience utilizing a POS system.
This position has supervisory responsibilities including supervision of subordinate supervisors.
Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
Standing and sitting for long periods of time.
Perform work outside and inside; exposure to weather conditions, dust, dirt, electricity, noise, fumes and chemicals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to read, analyze, and interpret business documents. Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from groups of managers, clients, customers, and public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.

Nice To Haves

Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Responsibilities

Responsible for the success of revenue and controlling expense budget for the Outlet store and staying within defined guidelines, which includes payroll expenses.
Supervise the receipt of inventory and oversee stock rotation in accordance with the Organization’s procedures.
Ensure the sales floor, facilities, and grounds are kept in a clean, neat, and safe condition.
Responsible for opening and closing the store as needed.
Handle employee and customer inquiries in a professional and appropriate manner.
Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children.
Supervise, plan, and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary.
Oversee training, development, and succession planning for the Outlet.
Responsible for evaluating employee performance; taking appropriate disciplinary action as needed, and making termination recommendations, if necessary.
Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all outlet store operations are performed in accordance with the Organization’s safety and security programs.
Demonstrate and maintain good customer service skills.
Communicate effectively with other departments within the organization in order to work in collaboration.
Maintain well-groomed appearance and appropriate business dress code including name badge.
Assist other stores as needed and as directed by the Sr. Director of Transportation and Logistics
Ensure that store receipts are handled as prescribed by the Organization’s procedures and good security practices.
Assist in Loss Prevention investigations when necessary, keeping sensitive information confidential.
Complete a variety of reports including schedules, meetings, safety, payroll, and store records.
React calmly and respond to emergencies.
Respond to alarm calls as necessary.
Must be accessible via telephone.
Coordinate and conduct monthly safety drills or assign to Safety Captain.
Complete monthly maintenance inspection checklist.
Perform other duties as assigned.