Outlet Host/Hostess
About The Position
The Host/Hostess serves as the initial point of contact for guests, responsible for creating a positive first impression. This role involves greeting, seating, and paging guests, as well as acting as a 'tour guide, communicator, entertainer, memorabilia curator and musician (at heart)'. Key duties include maintaining a clean and organized waiting area, answering phones, directing guests, providing security, and assisting other team members. The position emphasizes assuring complete guest satisfaction and creating memorable experiences to foster 'Raving fans'. The company, Seminole Hard Rock Support Services, supports brands like Hard Rock International, which was acquired by the Seminole Tribe of Florida. Hard Rock International operates hotels, casinos, cafes, and Rock Shops in over 74 countries, with a focus on bringing fun and excitement to team members and guests.
Responsibilities
- Opening doors, where applicable
- Welcoming and thanking guests
- Answering questions - accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas & restrooms
- Providing security for co-workers, guests and celebrities
- Assisting servers, bussers and managers
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving fans”
Benefits
- comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance
- Benefits may vary with employment status
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
