Outlet Host/Hostess (PT)

Grand Traverse Resort and Spa • Acme, MI

68d

About The Position

The position involves greeting and welcoming guests to the outlet, assisting in seating, and maintaining organization and order within the restaurant. The role requires providing quality products, excellent service, and a friendly atmosphere for all customers. The employee will operate MICROS computer systems and ensure a positive dining experience for guests.

Requirements

• Previous greeting experience is preferred
• MICROS experience preferred
• Ability to work in a fast paced environment
• Ability to work varied hours including weekends and holidays
• Ability to work well as an individual and as a member of a team

Responsibilities

• Provide quality products, excellent service and a friendly atmosphere for all customers
• Operate MICROS computer systems
• Greet customers using eye to eye contact when they enter with a smiling friendly manner
• Seat customers to their satisfaction by rotating stations for servers
• Answer telephone within 3 rings using appropriate time of day greeting
• Receive reservations and post in reservation book
• Keep accurate seating charts
• Check cleanliness of tables, chairs and floors, doors, windows, menus, report to manager need for new menus
• Converse with customers, report any complaints to manager
• Help restaurant employees if needed by pre bussing tables or clearing and resetting
• Check computer systems for paper each shift and restock all needed items for station and for deli area
• Maintain proper sanitation, safety procedures and cleanliness in work area
• Follow all policies and procedures outlined by Manager and the employee handbook
• Act as an extension of the security department in protecting the assets of the hotel and all guests
• Assume all responsibilities as delegated by the Manager
• Attend all meetings and complete online trainings
• Thank the guests as they depart with inviting them back for their next meal or visit
• Understand and abide by environmental practices of the resort
• Perform other duties as assigned

What This Job Offers

• Number of Employees: 101-250 employees