Outlet Ambassador (FT)

Royal Lahaina Resort•Lahaina, HI

36d

About The Position

The Outlet Cashier/Order Taker is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.

Responsibilities

Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Able to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as assigned/requested by supervisor/management.
Maintain a friendly and warm demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Collect money and/or credit cards from guests and servers and make correct change.
Operate the approved credit card machine.
Prepare cashier report at end of shift.
Pay out servers’ and service attendants’ tips, if applicable.
Greet and seat guests at appropriate tables in a timely manner.
Perform opening and closing duties according to established side-work checklist
Be attentive of guests’ needs and assist in providing a pleasant dining experience.
Properly take reservations for all outlets.
Have a thorough knowledge of menus and current specials in all applicable outlets.
Answer the phone according to standards.
Communicate effectively and courteously over the telephone.
Take a room service order according to hotel standards.
Assist servers and host/hostess in the serving of guests, as needed.
Ensure quality control of menus with regard to cleanliness and appearance.
Ensure overall guest satisfaction.
Must perform other duties as directed/assigned by supervisor/management.