Outfest NEXT Box Office Coordinator

Outfest • Los Angeles, CA

87d • $24

About The Position

This is a part-time position, designated at up to 20 hours per week with flexible scheduling. The role is primarily remote, with occasional in-person meetings or events as needed. Work hours will be coordinated with the Operations team and direct supervisor to support organizational needs. Any hours beyond 20 per week must be pre-approved by the Executive Director and will be compensated in accordance with applicable wage and hour laws. We recognize that employees may hold additional professional commitments; any potential conflicts of interest should be communicated to the supervisor as early as possible.

Requirements

• 1–2 years of experience in box office operations, customer service, or public events.
• Familiarity with ticketing/sales platforms (experience with Elevent a plus).
• Strong customer service skills; able to resolve issues calmly and efficiently.
• Experience supporting staff or volunteers preferred.
• Proficiency with Microsoft Office and Google Drive; database experience a plus.
• Organized, adaptable, and able to multi-task under deadlines.
• A collaborative team player with initiative and attention to detail.
• A commitment to Outfest’s mission and an understanding of its programs and their role in the broader LGBTQ movement.

Responsibilities

• Assist with setup and daily management of the event ticketing system (Elevent), including scheduling, ticket inventory, and troubleshooting.
• Process and fulfill ticketing requests for filmmakers, sponsors, members, community partners, and guests.
• Generate and distribute admissions and membership sales reports as directed by the Box Office Manager.
• Maintain program and film updates in the ticketing system.
• Contribute to final wrap reporting at the conclusion of the event.
• Support the Box Office Manager in planning and coordinating logistics, including equipment, ticket stock, and supplies.
• Work with Theater Operations to share daily ticketing and program updates with event staff.
• Provide guidance and support to Box Office Agents and volunteers during shifts, escalating issues to the Manager as needed.
• Help train agents and volunteers in ticketing procedures, phone protocols, reporting, and customer service.
• Assist in creating and maintaining the schedule for agents and volunteers.
• Serve as the primary phone/online sales agent early in the season to learn the ticketing system and train others.
• Respond to ticket buyer inquiries via phone, email, and in-person at the Box Office.
• Maintain a presence at the Box Office to assist with customer needs and ensure a positive experience.
• Support communication with audiences regarding program or ticketing changes in coordination with the Manager and Marketing team.
• Assist the Development team in implementing ticketing processes for members.

Benefits

• This is a part-time position during Outfest’s reconstruction phase. As such, no traditional benefits (such as health insurance or paid time off) are currently offered.

What This Job Offers

• Job Type: Part-time