Outdoor Supply Hardware Napa- Full-time Nursery Sales Associate

Orchard Supply Hardware • Napa, CA

218d

About The Position

Sales associates provide excellent customer service to CNRG customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.

Requirements

• Must be able to perform each duty and responsibility in a satisfactory manner.
• Previous work experience dealing with retail sales or general customer service.
• Strong math, reading, writing, and speaking skills.
• Friendly demeanor.
• Problem-solving ability and good organizational skills.
• Basic knowledge of lumber, building materials, or general hardware merchandise.
• Ability to lift and load merchandise weighing up to 50 lbs.
• Ability to lift and load merchandise over six feet off the ground.
• Ability to climb a ladder and maneuver safely at the store.
• High school diploma or equivalent is preferred.

Nice To Haves

• Specific departmental expertise in hardware merchandise.

Responsibilities

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate.
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as necessary.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• Maintain clean and organized sales counter and selling area.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices.
• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters and remain vigilant.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.
• Perform other duties similar to those above as assigned.

Benefits

• Hourly position (non-exempt from overtime).
• Opportunities for career progression may be available.

What This Job Offers

• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED