Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)

SimpliSafe • Richmond, VA

85d

About The Position

SimpliSafe is a high-tech home security company dedicated to protecting the lives of our customers. We foster a culture of collaboration and innovation, where employees can find opportunities to grow and thrive. Our professional monitoring center operates 24/7, providing fast emergency response with real people monitoring our customers' homes. We are currently hiring to support our growth and ensure everyone feels safe in their own home.

Requirements

• High School Diploma or equivalent.
• Ability to pass multiple state licensing background checks and monitoring related exams.
• 6 months to 12 months of prior monitoring experience is preferred.
• Proficiency in basic computer programs, including Microsoft Office and Excel.
• The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations.
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
• Strong work ethic and the drive to contribute to company goals.
• Ability to prioritize in a fast-paced environment and excellent time management skills.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proven record of outstanding attendance and timeliness in a structured environment.

Responsibilities

• Provide top-tier monitoring support to all customers with a goal of every home secure.
• Receive and respond to multiple emergency and non-emergency camera events by interacting with customers directly or via email communication.
• Ask questions to interpret, analyze and anticipate the situation to resolve problems, provide information, dispatch emergency services, or refer callers to other points of contact.
• Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information.
• Efficiently review and annotate images, ensuring timely completion of assigned tasks with excellent attention to detail.
• Stay abreast of company policy changes and updates with training material within the dispatcher role.
• Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees