Outdoor Recreation Park Associate

The Associated and its Agencies•Owings Mills, MD

2d•Onsite

About The Position

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community. If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you. Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community. We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day. SUMMARY: Under the direct supervision of the Director of Operations, Member and Guest Services, the Outdoor Recreation Park Associate is primarily responsible for delivering the highest quality of customer service to all members and guests of the JCC. This position is the first point of contact to all visitors to the Outdoor Recreation Park. The associate is responsible for being fully knowledgeable about the center and its programs/services, delivers the highest level of service to our members and potential members/guests, exemplifies professionalism, and ensures we adhere to the values and mission of the JCC.

Requirements

Customer centered attitude, strong work ethic, and positive attitude.
Possess exceptional interpersonal skills, communication skills and the ability to think critically.
Effectively be able to multitask.
Display interest in learning new process and skills
Proficient with computer

Nice To Haves

Experience working in customer service, sales oriented or hospitality position preffered.

Responsibilities

Provide essential customer service to ensure member satisfaction and member appreciation. This includes greeting guest and members at main entrance upon arrival and departure to the Outdoor Recreation Park check in area. Ensure member scans their cards and all non-members follow appropriate check in procedure.
Proactively and accurately respond to client needs.
Assist members with inquires and JCC program questions directing them to proper department if needed.
Assist the member services department as to acquire new members and retain existing members.
Must provide consistent and reliable attendance. Find adequate coverage in a timely manner alerting supervisor in advance of schedule changes or absence.
Serves as a liaison between members and staff by communicating member concerns to proper supervisor.
Maintains organization of supplies and paperwork. Ensures desk is properly stocked and kept clean.
Utilize CRM for check in and follow proper security protocols for guests.
Participates in departmental and agency training, staff meetings, and special events when necessary.
Maintains and enforces agency policies and procedures.
Always meet JCC standards for professionalism in conduct and appearance. Wears staff uniform on shift always.