Outdoor Pursuits Guide

Montage International

128d

About The Position

The Outdoor Pursuits Guide assists with the daily operations of the Outdoor Pursuits/Compass Department and program planning. Duties include assisting the Outdoor Pursuits Manager and Director with programming, reservations, facility maintenance, retail sales, and instruction.

Requirements

• High school diploma or equivalent required.
• Minimum of 1-year hospitality and recreation experience preferred.
• Strong guest service background.
• Ability to provide a high level of service, programming, and instruction for our guests and members.
• Valid Driver’s License.
• Previous recreation or customer service experience.
• Able to work a flexible schedule, including weekends, evenings, and holidays.
• Computer literate in Microsoft Office applications.
• Capable of multi-tasking.
• Professional appearance and demeanor.
• Knowledge of fishing, canoeing, kayaking, bicycles, golf carts, and fitness equipment.
• CPR, First Aid, AED certified.
• Passion for outdoor activities such as biking, hiking, fishing, skiing and winter sports.
• Knowledge of recreation programming and facility management.

Responsibilities

• Assist members and guests with all equipment rental needs.
• Assist with all rental equipment repairs.
• Provide the members and guests with appropriate property information, including but not limited to, nature trails, biking trails, snowshoeing, & cross-country ski trails.
• Provide the guests and members with guided adventures including but not limited to nature hikes, biking, snowshoeing, cross-country skiing, archery, axe throwing, riflery, trap shooting, and any additional activities added.
• Oversee Tubing Hill and ensure the safety of guests and members.
• Assist with retail sales, stocking, and inventorying.
• Complete opening and closing procedures for the Outdoor Pursuits Department.
• Maintain, clean, store and organize facility and equipment.
• Complete daily departmental procedures.
• Relay accurate information to members and guests.
• Effectively and efficiently handle members' and guests' complaints.
• Assist with special events, holiday activities, children’s activities and year-round activities for members and guests.
• Properly handle any activity reservations for members and guests.
• Work with the Guest Service Department to ensure accurate transfer of information.
• Assist with inventories and reconciliation of retail and recreational equipment.
• Work with necessary departments to ensure the proper marketing and promotion of the facility.
• Transport guests to and from activities utilizing company vehicles.
• Answer phones according to company standards.
• Utilize the Book4Time and Alice programs to book guests & charge for purchases.
• Provide guests and members with information related to Big Sky (wildlife, history, trails, wildflowers, etc.).
• Teach guests and members the proper way to use Bear Spray and give a demonstration to each guest who comes to rent it.
• Take trash and recycling out as needed.
• Set up and remove lawn games, bikes, archery targets, ax throwing targets and other activities daily.
• Assist bike and ski technicians and ski valets when appropriate.
• Assist the supervisor, manager, and director with other tasks when requested.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees