Outdoor Pursuits Associate

Discovery Land Company•Maui, HI

12d•$28

About The Position

Makena is seeking a Outdoor Pursuits Associate to join the Outdoor Pursuits Department. The Outdoor Pursuits Associate will ensure that the highest level of service is offered to the members of our Club by providing the member with personal and professional service throughout the property when pertaining to any and all outdoor activities. The Outdoor Pursuits Associate role is a very hands on role and encompasses the organization, instructing, and encouraging of activities, and as much participation as possible in all activities on property. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Requirements

Previous experience in the guest service industry
Ability to work flexible hours and on the weekends.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

CPR certification is a positive
Certificates/qualifications preferred.
Experience in hospitality is preferred but not required

Responsibilities

Assist with daily set-up and breakdown of daily beach activities.
Greet and acknowledge guests upon arrival at the beach.
Ensure safety of members, guests, prospects and team members during all activities.
Provide safety information about beach area and ocean.
Daily report of activities experienced, daily inventory reports of all amenity equipment, including maintenance logs.
Provide exceptional service and communication at all times with members and guests, including delivery of food items, iced water and towels.
Provide members and guests with knowledge of Maui and its history.
Expert knowledge of all equipment related to recreational activities and amenities and ability to demonstrate or train members on safe and effective usage.
Offer use of equipment for the beach which includes snorkels, stand up paddles, etc.
Escort members on hiking, surfing, canoe paddling and kayak excursions.
Create and innovate amenities and experiences offered to share with Director of Outdoor Pursuits for execution.
Maintain a clean and safe beach area for members, guests and team members.
Maintain up to date inventory of department equipment as well as loss prevention efforts.
Maintain requirements to have an effective AED, First Aid, and CPR program.
Coordinate with or assist other departments as needed.
Other duties as assigned.