Outdoor Adventure Guide- Summer Season

Alterra • Winter Park, CO

1d • $20

About The Position

Guides are responsible for the safe guiding of Winter Park guests as well as providing and coordinating adventure-based activities. As a guide, you will deliver unparalleled guest service while always focusing on guest experience and safety. Winter Park Guides will tailor experiences to guests and help curate mountain experiences. This position includes a split of outdoor and indoor work as each guide will work as part of a team to achieve the overall resort goals. Guides will work a rotating schedule of guide time and store time.

Requirements

• High school diploma (or equivalent) required. Some college desired.
• Two years’ experience of working and living in the Fraser Valley or Winter Park Resort
• Guide experience or similar knowledge base
• First Aid and CPR certified, or able to get certified
• Guest service oriented
• Honest, and follows established policies and procedures
• Organized and attentive to detail
• Hard working, team player
• Strong communication skills
• Able to handle and manage confidential information
• Able to hike over varied terrain in a mountain environment for several hours
• Ability to work a varied schedule and on-call hours

Nice To Haves

• Some biking experience is helpful but not required

Responsibilities

• Responsible for the overall experience of Winter Park guests, including friendly and knowledgeable service, excellent trail selection, group management, and the creation of a fun atmosphere.
• Guide guests on hiking and e-bike tours on designated trails in and around Winter Park Resort.
• Work a rotating schedule of tours and shop coverage as assigned, and base activities as available.
• Follow all policies and procedures that are specific to the activities department, as well as Winter Park Resort policies and procedures.
• Ensure compliance with all laws and company policies concerning workplace safety and work to achieve a zero-incident safety record.
• Perform daily operational checks and basic maintenance of Ebikes, as trained, to ensure safe operation.
• Understand the retail and booking process and assist guests within our store locations.
• Have a working knowledge of RTP and other booking systems.
• Responsible for accepting payments and making reservations for tours.
• Ability to sell retail and maintain a stocked inventory in a retail setting.
• Maintain a working knowledge of activities within the resort and surrounding community.
• Help curate adventure experiences for guests.
• Adhere to direct and strict compliance with all safety standards.
• Ability to cross-train and operate summer activities when necessary.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED