Outdoor Adventure Guide (Weekends)

Go Ape USA • Williamsburg, VA

405d • $29,120 - $33,280

About The Position

As an Outdoor Adventure Guide at Go Ape, you will be responsible for instructing participants on navigating treetop adventure courses and engaging in various outdoor recreation activities. Your role will focus on ensuring safety, providing exceptional customer service, and creating a fun and memorable experience for guests of all ages.

Requirements

• Must be 18 years of age or older at time of hire.
• No prior experience necessary, but customer service or instructive experience is beneficial.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with composure.
• Undergo and complete Go Ape Adventure Guide and Internal First Aid training.
• A passion for the outdoors and fostering community through shared experiences.

Nice To Haves

• Previous customer service experience
• Experience in instructive or teaching roles
• Recreation experience

Responsibilities

• Conduct pre-course safety briefings and demonstrate proper usage of safety equipment.
• Monitor participants navigating treetop obstacles to ensure compliance with safety guidelines.
• React promptly to safety concerns or emergencies, providing assistance when necessary.
• Inspect and maintain equipment and personal protective equipment (PPE).
• Welcome and engage with participants, creating a friendly atmosphere.
• Instruct participants on techniques for navigating zip lines and treetop obstacles.
• Encourage and motivate individuals to overcome challenges.
• Assist hesitant participants to ensure their confidence and enjoyment.
• Celebrate with guests post-adventure, encouraging feedback and promoting merchandise.
• Provide exceptional customer service, addressing questions and concerns.
• Offer recommendations to enhance participants' experiences.
• Ensure adherence to Go Ape policies and maintain a respectful atmosphere.
• Participate in course inspections and maintenance activities.
• Report issues regarding course elements or equipment to appropriate personnel.
• Assist in general site maintenance and cleanliness.

Benefits

• Flexible scheduling
• Commission Program
• Tips
• On demand pay (Instant Pay)
• Unlimited admission
• Discounted merchandise and tickets
• Employee Assistance Program (EAP)
• Referral bonuses
• Employee reward programs
• 401(k)
• Access to our Adventure Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed