Outcomes Manager - Maternity Services

Northwestern Memorial Healthcare•Lake Forest, IL

36d

About The Position

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?The Outcomes Manager reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The principal role of the Outcomes Manager in Patient Care Services is to assist the patient care team in achieving the highest quality and best possible outcome for the patient in a cost-effective manner. The Outcomes Manager collaborates with members of the health care team across the continuum. The Outcomes Manager demonstrates a thorough understanding of the demographics for Maternity Services. Develops approaches to optimize the equity, effectiveness and efficiency of the delivery of resources available to the population both within and beyond the acute care setting.

Requirements

Bachelors of Science in Nursing
RN License
Two to five years' experience with the study of patient populations and working with care providers
CPR - Basic Life Support
Proficient with MS Office Products, primarily Excel and PowerPoint

Nice To Haves

Previous leadership experience
Masters in nursing or related field

Responsibilities

Coordinates all activities related to the Perinatal morbidity and Mortality Review in conjunction with the Perinatal Center
Represents Lake Forest on the Rush Quality Improvement Committee.
Coordinates the Regional CQI activities at LF in conjunction with the OB/Pediatric Performance Improvement Committees
Represents LF at the Perinatal Center Administrative meetings and brings all information back and shares with division
Collaborates with WCS professional development consultants and CNS to ensure that there is a link between mandated education and quality initiatives
Coordinates state mandated programs - APORs and Newborn Hearing Screens; facilitates quality improvement initiatives with these programs
Coordinates the Perinatal Review for Level III in conjunction with the ACNO for Women & Children's Services
Uses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for improvement projects; provides communication and update on progress
Encourages those who identify problems, and participate in suggesting solutions to these problems
Supports staff in piloting new ideas and solutions, within or across departments.
Recognizes, rewards, and celebrates improvements and staff's contributions
Creates an environment of partnership, collaboration, seamless quality and service enhancement across team, departments and divisions of the organization
Designs and implements database queries and reports
Manages quality and outcomes data (including databases) to respond to customer inquiry
Provides appropriate analysis of data as evidenced by customer satisfaction
Conducts studies/collects data related to the delivery of patient care
Utilizes applicable resources and information systems to obtain data and report outcomes
Coordinates committees within Women & Children's Services - OB and Peds PI, child protection, etc.
Coordinates research and EBP activities for OB and Pediatric units. Acts as a resource to staff for research and EBP projects
Serves on hospital/nursing councils and serves as a resource for the WCS unit-based quality council
Coordiante ILPQC initatives