Outbound Wine Advisor - Work From Home

ACC PREMIERE • Montoursville, PA

1d • $10 - $10 • Remote

About The Position

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry. We are currently hiring professionals to work in the role of: Outbound Wine Advisor

Nice To Haves

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services.

Responsibilities

• Make outbound calls to current customers to advise them on the wine portfolio
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED