Outbound Sales and Enrollment Coordinator - Work from Home

Sagility

1d•$16•Remote

About The Position

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job Description: BroadPath, a Sagility Company, is hiring experienced Outbound Sales and Enrollment Coordinators to join our remote team! We are hiring for both English-only and bilingual Spanish-English roles. Ideal candidates are consultative sales professionals who combine persuasive communication with empathy and precision, ensuring every interaction is both impactful and compliant. Responsible for proactively reaching out to prospective individuals to generate interest, assess eligibility, and drive enrollment into healthcare or public assistance programs, this role combines consultative selling with education, guiding individuals through program benefits, requirements, and next steps to support informed decision-making. The position requires confident outbound calling, strong listening skills, and the ability to overcome objections while maintaining compliance with privacy and regulatory standards. Success in this role comes from building rapport quickly, delivering clear and persuasive communication, and consistently meeting outreach and enrollment performance goals. Please note, this is not a licensed sales role.

Requirements

High School Diploma or equivalent
Minimum 1 year of experience in consultative sales, scheduling, or retention, with a strong focus on objection handling
Proven ability to confidently initiate high-volume outbound calls and engage individuals
Proven ability to build rapport quickly and lead persuasive, consultative conversations
Strong listening skills with the ability to uncover needs and respond with clear, confident solutions
Comfortable handling objections and guiding conversations toward enrollment or conversion outcomes
Excellent verbal and written communication skills
Ability to follow call scripts while maintaining a natural and conversational tone
Strong attention to detail when collecting, verifying, and documenting information
Ability to navigate multiple systems and update CRM or data entry platforms efficiently
Self-motivated with the ability to meet performance metrics in a fast-paced outbound environment
Ability to work remotely with reliable internet and a distraction-free workspace

Responsibilities

Engage members using a consultative approach, uncovering needs and providing tailored solutions that build trust and drive enrollment
Demonstrate exceptional attention to detail when verifying eligibility, collecting data, and updating CRM systems
Conduct outbound calls to individuals who may qualify for healthcare and/or public assistance, following approved scripts and compliance guidelines
Verify eligibility requirements by gathering demographic, household, and income information from members
Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
Assist with applications by walking members through the process or directing them to appropriate resources
Maintain accurate, timely, and complete records in CRM or eligibility systems to ensure compliance and operational excellence
Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
Ensure compliance with HIPAA and state/federal regulations during all interactions
Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations
Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets
Be receptive to feedback for continuous improvement
Document and report member DNC and program opt-out requests