Outbound Resolution Clerk

Alfred Kärcher SE & Co. KG • Fayetteville, AR

123d

About The Position

This position involves initiating calls or emails to the customer care team to address potential delivery problems, provide updates, or gather necessary information related to outgoing shipments. The role requires collaboration with internal departments like Receiving, Shipping, and Inventory to resolve order and delivery issues. Continuous monitoring of daily metrics, KPIs, and open delivery reports for assigned areas is essential to identify deviations and initiate problem-solving efforts. The position also includes providing support for UPS and LTL manifesting, managing international shipments, and supporting continuous improvement initiatives by training and creating required documentation. The employee will be the subject matter expert in the area of responsibility, including the WMS system and SAP, and will monitor BD87 daily in SAP for failed idocs to find resolutions. Additionally, the employee will serve as the point of contact for freight carriers for any problem resolution.

Requirements

• High level of knowledge with SAP, Korber, UPS Worldship, and Logistics Plus.
• Ability to learn new things quickly with WMS, SAP, and other software.
• Ability to adapt and thrive in a fast-paced, ever-changing environment.
• Ability to effectively present information in one-on-one and small group situations.
• At least 2-3 years of related experience is required.

Responsibilities

• Initiate calls or emails to the customer care team to address potential delivery problems.
• Collaborate with internal departments like Receiving, Shipping, and Inventory to resolve order/delivery issues.
• Continuously monitor daily metrics, KPIs, and open delivery reports for assigned areas.
• Provide support for UPS and LTL manifesting, including packing slips and LogisticsPlus communication.
• Manage international shipments, including routing, shipper's letters of instruction (SLI), and invoices.
• Support continuous improvement initiatives by training and creating required documentation.
• Be the subject matter expert in the area of responsibility, including WMS and SAP.
• Monitor BD87 daily in SAP for failed idocs and find resolutions.
• Act as the point of contact for freight carriers for problem resolution.

Benefits

• Medical, Dental, and Vision plan.
• Paid Holidays (11 per year).
• Flexible PTO for exempt employees; generous PTO for non-exempt employees.
• HSA, FSA, and 401K matching plans.
• Paid sick time, as well as short and long term disability insurance.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees