Outbound Patient Specialist| Hiring Now | No Experience Needed | Onsite- Pittsburgh

Blink Health•Pittsburgh, PA

1d•Onsite

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Role: As an Outbound Patient Specialist, you will support patients throughout their prescription journey by conducting outbound outreach, assisting with program enrollment, coordinating insurance and financial assistance processes, and helping patients complete prescription orders. This role focuses on delivering a positive patient experience while supporting pharmaceutical programs by ensuring accurate documentation, resolving issues, and collaborating with internal teams. The specialist follows established procedures, escalates complex issues when needed, and maintains strict compliance with privacy and security standards.

Requirements

High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus
No prior customer service experience required; we’re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
Sound technical skills, analytical ability, good judgment, and strong operational focus
Fast learner with strong technical aptitude and the ability to learn complex new software quickly
Strong verbal and written communication skills
Comfortable working with ambiguity and shifting priorities
Curious mindset with a desire to continuously improve
Self-starter and go-getter who takes initiative and ownership
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally

Responsibilities

Perform outbound patient outreach to support program enrollment, prescription onboarding, and completion of prescription orders
Assist patients with benefits coordination, insurance verification, and financial assistance assessments
Provide patient support for pharmaceutical programs and triage clinical questions to a pharmacist when required
Place outbound calls to patients, healthcare providers, and insurers to resolve routine issues and gather necessary information
Document all patient interactions, call details, and data discoveries in accordance with operating procedures
Utilize appropriate escalation channels to address patient needs and resolve open issues in a timely manner
Research required information using approved tools and available internal resources
Maintain confidentiality of patient and proprietary information in compliance with HIPAA and company policies
Perform all tasks in a safe and compliant manner consistent with corporate policies and State and Federal regulations
Collaborate cross-functionally with management, pharmacy teams, compliance, and other internal partners to support patient care
Develop working knowledge of assigned pharmaceutical programs to effectively guide patients through their journey
Support a patient-first experience by identifying opportunities to improve processes and sharing feedback with leadership