Outbound Mailroom Specialist, DentaQuest

Sun Life•Milwaukee, WI

5d•Onsite

About The Position

The Outbound Mailroom Specialist is responsible for several components crucial to delivering required correspondence to providers and members securely and within required timeframes. All items must be reviewed for PHI (Protected Health Information) security as well as appropriate branding materials. Team members are responsible for oversight of outbound PDF file processing via Pitney Bowes Planet Press software and return receipt of PDF files to the specified location to be printed for outbound. There is also a component of equipment operation for this position. This equipment includes printers (several models of Canon Vario machines), multiple Pitney Bowes inserters and Pitney Bowes mail meters. The Outbound Mailroom Specialist will work with internal staff to resolve issues with documents and equipment. Incoming shipments are also accepted and logged by this team and outbound shipments created on an "as needed" basis.

Requirements

High school diploma
One year of related experience
Ability to prioritize and organize multiple tasks.
Ability to work independently as well as within a team.
Good PC skills with experience in Outlook, Excel, Word and Adobe programs.
Good Analytical ability
Strong attention to detail
Excellent verbal and written communication skills.
Ability to remain organized with multiple interruptions.
Ability to work overtime as needed or required.
Attends additional training as requested/deemed necessary

Responsibilities

Processing over 50,000 pieces of outbound correspondence daily, Mon - Fri with smaller production output on Sat & Sun.
Responsible for monitoring the process of file movement to Pitney Bowes Planet Press which performs USPS functions and applies IMB (Intelligent Mail Barcode) to provide mail tracking.
Printing of a variety of claim related correspondence from multi sources for all business units
Perform ad hoc print job requests for member notification letters.
Operation and maintenance of folder/inserter machines which includes correct envelope selection, correct fold specs per letter type and QC of items run through the machines to ensure member PHI is secure.
Operation and maintenance of multiple Canon printers.
Mail meter operation and maintenance to apply appropriate postage to all outbound correspondence based on weight and mail type as well as assignment of the appropriate Cost Center responsible for each letter type.
Preparation of all mail trays for delivery directly to the USPS or to the presort vendor, dependent on the contents of the trays.
Creation of FedEx labels and packaging for larger outbound items and daily shipments other offices, providers or members.
Receipt of incoming shipments and notification of those deliveries to the specific Dept or individual.
Daily tracking of all incoming barcoded items (FedEx, USPS, UPS, etc.) via an electronic Arrival Tracking System.
Create Monthly Metered Postage reports to allocate the postage expenses.
Regular communication with equipment vendors -- opening tickets for equipment issues, ordering of supplies, etc.

Benefits

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
We’re proud to be recognized in our communities as a top employer.
Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.

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