Outbound Customer Service Representative

Wrench Group • Anaheim, CA

116d

About The Position

Nexgen Plumbing, Heating, AC and Electrical, is currently seeking Part-Time Outboud Customer Service Representatives to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.

Requirements

• High School Diploma or GED preferred
• 1-year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing and speaking English
• Must be able to sit for long periods of time
• Must be able to work evenings and weekends when needed

Responsibilities

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Benefits

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees