Outbound Collections Customer Service Representative

Alorica • San Antonio, TX

83d • $17

About The Position

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Benefits

• Financial, emotional, mental, and physical well-being support
• Community support through Making Lives Better with Alorica (MLBA)

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees