Outbound Calls Specialist CTHA

Comfort Temp • Gainesville, FL

71d • $17 - $20 • Onsite

About The Position

At Comfort Temp Heating and Air, we've been keeping Florida homes comfortable since 1985. As a family-founded company rooted in excellence, integrity, and professionalism, we've built a trusted name in HVAC solutions across Gainesville, Jacksonville, Orlando, and Tampa. We're expanding our residential division and are looking for a driven, energetic, and detail-oriented Outbound Call Specialist to join our growing team. If you're motivated by hitting goals, energized by talking to people, and love turning leads into opportunities, this is the job for you. As our Outbound Call Specialist, you'll be the voice of Comfort Temp - calling warm and purchased leads, following up on quotes, and scheduling appointments for our comfort consultants. You'll work directly within ServiceTitan and lead management platforms to maximize conversion rates while maintaining a professional and friendly demeanor on every call. This is a fast-paced, high-energy, in-office role that rewards consistency, personality, and results.

Requirements

• Experience: 1+ year in outbound calling, appointment setting, or inside sales (HVAC, home improvement, or call center preferred).
• Communication: Strong phone presence and conversational ability - able to build trust quickly and overcome objections.
• Goal-Oriented: Proven ability to meet or exceed daily call and appointment targets.
• Tech Savvy: Experience using ServiceTitan, CRMs
• Resilience: Thrives under metrics, can handle rejection positively, and stays upbeat.
• Organization: Strong attention to detail for data entry, scheduling accuracy, and follow-up management.
• Education: High school diploma or equivalent required.

Nice To Haves

• HVAC
• home improvement
• call center

Responsibilities

• Make 80-120 outbound calls per day to new and existing leads through ServiceTitan and other CRM systems.
• Follow up on unsold estimates, inquiries, and aged leads to re-engage potential customers.
• Schedule qualified appointments for our residential sales consultants and ensure proper documentation in ServiceTitan.
• Communicate clearly and professionally with homeowners to understand needs and promote Comfort Temp's services.
• Manage call lists daily to ensure timely outreach and follow-up cadence on every lead.
• Track all outbound activity, conversions, and appointments using ServiceTitan dashboards.
• Collaborate with marketing and sales teams to provide feedback on lead quality and trends.
• Maintain high call energy and professionalism to reflect the Comfort Temp brand on every interaction.
• Participate in team huddles, performance reviews, and ongoing training to improve sales technique and call efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees