Outbound Call Center

Samahan Health Centers • National City, CA

346d • $21 - $24

About The Position

Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health related services to the uninsured, underinsured, and underserved families of all income levels regardless of their ability to pay.

Requirements

• Familiarity with Medi-Cal, contracted insurance plans, and third-party payer requirements preferred.
• Proficient in Windows and Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills, with a focus on customer service and patient interaction.
• Ability to build and maintain positive interpersonal relationships with diverse groups of people.
• Flexibility to handle multiple tasks efficiently and maintain composure under pressure.
• Demonstrated ability to follow instructions and exercise sound judgment.
• Strong analytical skills and attention to detail.
• Bilingual (English/Spanish or English/Tagalog) preferred.

Nice To Haves

• Experience working in a community health center is preferred.

Responsibilities

• Make outbound calls to Health Plan assigned Medi-Cal patients to Opsam Health who have not yet established primary care and schedule their appointments.
• Make outbound calls to list of established patients that have lost to follow-up.
• Make outbound calls to patients as assigned.
• Perform patient registration and appointment scheduling.
• Engage patients by providing detailed information about clinic services and guiding them through the registration process.
• Confirm and update patient information in the electronic health records system (ECW) to ensure accuracy.
• Determine the patient's insurance status and assist with documentation for billing purposes.
• Explain payment options, including the sliding fee scale, and arrange for payments as needed.
• Recognize and respond to patients' needs for immediate or urgent care services.
• Assist patients in navigating the healthcare system and understanding their benefits and eligibility.
• Accurately enter data related to program eligibility, registration, and service documentation.
• Assist with special projects as assigned, when workload permits, to support overall clinic operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees