Outbound Call Center Representative - Insurance

Alacrity Solutions • Conyers, GA

13d • $12 • Onsite

About The Position

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.
The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.

Requirements

• Report First Notice of Loss Claims
• Manage Outbound Calls in a Timely Manner
• Meet Team/Personal Qualitative and Quantitative Targets
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Ability to multitask, set priorities, and manage time effectively.
• Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
• Ability to type a minimum of 40 words per minute.
• High school degree.

Responsibilities

• Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift.
• Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
• Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
• Provides thorough claim documentation for each claim.
• Create invoice for files worked.

Benefits

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED