Outbound Call Center Coordinator - Remote
About The Position
At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an orgaization created to care, and a team committed to lead – together. Your impact as a Donor Outreach Coordinator is vital. You will support Vitalant's life saving mission by actively engaging with current, previous and potential donors to schedule their next blood donation at a local blood drive. If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned reserach. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. and host approximately 60,000 blood drives annually. Vitalant is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email to [email protected] to let us know the nature of your request. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
Requirements
- High School Diploma or GED required
Nice To Haves
- One year of customer service experience preferred
- Call center experience preferred
Responsibilities
- Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential.
- Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals.
- Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service.
- Code donor records appropriately based on the information provided by donor and management.
Benefits
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
