Part Time Outbound Call Center Agent
About The Position
Part Time Care Support Specialist - Hybrid/Remote Position Highlights: Part Time - All positions will include the 4 hour shift on Saturday Hours: 2 weekdays 10:30a - 7:00p , Saturday 9a - 1p Shifts Available for Weekdays include Monday/Tuesday, Tuesday/Wednesday, Wednesday/Thursday, Thursday/Friday Training onsite at Corporate Office in Downers Grove for 4 weeks Training Hours for the first 2 weeks is Full Time between 8a-5pm. Remote offered after completion of training program which commpletion will be based on performance. Part Time Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. $2,625 Tuition Reimbursement per year. Immediate 401(k) match. 16 hours paid volunteer time off. A culture committed to community engagement and social impact.
Requirements
- High School diploma or GED required
- Excellent communication and organization skills
- One to two years of medical office experience
- Previous experience, one to two years of successful call center or scheduling in a healthcare central scheduling department.
- Experience in typing, use of keyboard and computer entry.
- Familiarity with Microsoft Word and windows-based programs.
Nice To Haves
- Previous call center and/or medical scheduling experience preferred
- Knowledge of healthcare terminology a plus
- Basic computer program and keyboard typing knowledge
Responsibilities
- Under the Direction of the Department Supervisor and/or Manager, this position is responsible for accurate and timely patient scheduling and registration.
- Provides efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling; the collection and entry of patient demographics, and verification of coverage.
- Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines.
- Responsible for the accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients.
- Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.
- Is proficient with scheduling 4-10 unique modalities/specialties
- Transferring clinical calls to Triage when required
- Cancels and reschedules appointments at the patient’s request
- References scheduling guidelines and protocols to assure accurate scheduling
- Review and updates patient demographic and insurance information as needed
- Answers switchboard calls and transfers patients to the correct department
- Sends afterhours physician pages for inpatient and outpatient callers
- Answers incoming calls pleasantly and appropriately using the assigned greeting and name
- Speak clearly and professionally
- Wraps up each call appropriately
- Participates in departmental projects, huddles, and meetings
- Attends meetings as required.
- Responsible for maintaining and obtaining accurate and current resource material
- Participates in the rotation of department responsibilities and performs other projects and duties related to the organization review
Benefits
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- $2,625 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 16 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
