Outbound Automation Ops. Supervisor (1st Shift)

Cart.com • Florence, NJ

1d • Onsite

About The Position

Cart.com is a fast-growing commerce enablement company providing digital and physical infrastructure for B2C, B2B, and public sector organizations to unify commerce operations from product discovery to delivery. They offer enterprise-grade software, services, and logistics, including a network of omnichannel fulfillment and distribution centers, aiming to be the global backbone of commerce. The company has over 6,000 customers, 1,600+ employees globally, and 17 warehouses nationwide. The Outbound Automation Operations Supervisor is a key leadership role in a multi-client 3PL distribution environment, responsible for overseeing outbound functions like picking, packing, kitting, and order fulfillment. This role ensures operations meet client service level agreements (SLAs) with speed, accuracy, and efficiency, leading a team of associates to drive performance, maintain operational flow, and uphold quality standards. Success requires a hands-on, results-driven leader in a fast-paced, service-focused environment.

Requirements

• Are a passionate leader and motivator
• Have excellent organizational skills and attention to detail
• Are an excellent written and verbal communicator
• Have a customer Centric attitude where you place the activities that will lead to great customer satisfaction first and foremost in everything you do
• 2+ years of experience in outbound or fulfillment operations, preferably in high-volume environments
• 1+ years in a lead or supervisory role, with a proven ability to train, motivate, and manage teams
• Prior experience in eCommerce, B2B Wholesale, or 3PL operations
• Proficient in Warehouse Management Systems (WMS), Order Management Systems (OMS), Excel, and other Office applications
• Skilled in using operational data to support decisions and drive performance improvements
• High school diploma or GED required

Responsibilities

• Supervise outbound associates and oversee daily operations including picking, packing, kitting, and order fulfillment
• Assign labor and manage shift flow to meet client SLAs, productivity targets (e.g., UPH), and quality standards
• Monitor and report on key performance indicators (KPIs), and use data to drive performance improvements
• Ensure associates are trained on warehouse management systems (WMS), outbound SOPs, and safety protocols
• Communicate effectively with internal teams and clients to resolve outbound processing issues and support service delivery
• Support labor planning and scheduling based on forecasts and capacity needs
• Foster a high-performing team environment through coaching, development, and regular feedback
• Identify and escalate operational or client-related issues as needed
• Contribute to continuous improvement initiatives by refining outbound workflows and supporting company growth objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees