Outbound Appointment Setter – High-Volume Dialing Role (Remote)
About The Position
Job Summary Our Contact Center Team is hiring 2 new team members who bring a strong work ethic, sharp attention to detail, and a genuine desire to create positive customer experiences. This role focuses on scheduling sales appointments through a mix of inbound and outbound phone calls, texts, and emails in a fast-paced, high-touch environment. Who Thrives in This Role Speaks with a smile and communicates clearly and professionally Enjoys helping customers and creating positive interactions Highly attentive to detail (accuracy and spelling matter) Strong multi-tasker able to talk on the phone while texting, scheduling, and documenting Comfortable in a fast-paced contact center environment Able to listen, pivot, and think critically during live conversations Tech-savvy and confident navigating multiple systems and screens Strong note-taker with excellent documentation habits Able to remain on the phones for the entirety of their shift Has a quiet, distraction-free home working environment Available to work evenings and/or weekends Weekends Saturday or Sunday, 9am–6pm About Us Zinga’s has been in business for over 25 years and has grown 25% year over year! How did we do that? Simple, we’ve put our customer first. We genuinely love our customers and giving them great service. We want to wow our customers and when you wow your customers they give great referrals. Over 1/3 of new business comes from word of mouth referrals. Our team is comprised of the best of the best. We hire people who want to love others, and put their customers first.
Requirements
- Speaks with a smile and communicates clearly and professionally
- Enjoys helping customers and creating positive interactions
- Highly attentive to detail (accuracy and spelling matter)
- Strong multi-tasker able to talk on the phone while texting, scheduling, and documenting
- Comfortable in a fast-paced contact center environment
- Able to listen, pivot, and think critically during live conversations
- Tech-savvy and confident navigating multiple systems and screens
- Strong note-taker with excellent documentation habits
- Able to remain on the phones for the entirety of their shift
- Has a quiet, distraction-free home working environment
- Available to work evenings and/or weekends
- Reliable internet and smartphone required
- Excellent attendance required
- Ability to start virtual training on 1/13/2025
- Must be able to remain on the phones and perform computer work for the full shift
- Quiet home working environment required
Responsibilities
- Schedule sales appointments through phone calls, texts, and emails
- Utilize both inbound and outbound calls to achieve scheduling goals
- Route incoming communications to the appropriate department
- Accurately document customer interactions and appointment details
- Follow established scripts, processes, and scheduling guidelines
- Maintain productivity and quality standards throughout each shift
Benefits
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Health insurance
- Paid time off
- Competitive Compensation
- Work From Home
- 401K (full time) + Matching
- Health Benefits (full time)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
