Outbound Account Manager
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About The Position
The position involves managing a high volume of inbound calls and emails, engaging with customers to resolve billing questions and discrepancies in a timely manner. The role requires recording information about the financial status of customers and the status of collection efforts, processing customer refunds, credit memos, adjustments, and credit card payments. Additionally, the employee will locate and monitor overdue accounts using various methods, confer with customers to identify and resolve issues such as short payments and pricing discrepancies, and establish alternate payment schedules based on customers' financial situations and company policies. The role also emphasizes developing strong relationships with Operations and Sales to support the Customer Financial Services team's efforts in resolving discrepancies and improving processes. Collaboration with the Account Manager team and Account Services team is essential to enhance the customer service experience and reduce outstanding receivables and unapplied payments. Effective communication with external customers and internal stakeholders is crucial.
