OTR Brokerage Operations Manager

FNS, INC•Duluth, GA

About The Position

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together. For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners. To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS. To Discover more, please visit our website at http://www.fnsusa.com

Requirements

Experience: 5–10+ years of experience in logistics or transportation, including a minimum of 3 years in a management role within a non-asset OTR brokerage environment.
Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Technical Skills: Proficiency in transportation management systems (TMS) and Microsoft Office applications.
Work Schedule Flexibility: Ability to work weekends as required based on business needs and workload.

Responsibilities

Strategic Operations & Lane Management
Network Optimization: Develop and manage high-density OTR lanes to balance headhaul and backhaul freight, minimizing empty miles and improving network efficiency.
Capacity Strategy: Build and maintain a core network of vetted, high-reliability carriers to support consistent service levels.
Carrier Sourcing: Identify and onboard strategic carrier partners for high-volume and core lanes.
Exception Management: Serve as the final escalation point for complex transit issues, including equipment breakdowns, weather-related disruptions, service failures, and freight claims.
Regulatory & Safety Compliance
Carrier Vetting: Ensure full compliance with FMCSA regulations and internal carrier qualification standards.
Fraud Prevention: Implement and oversee advanced identity verification (IDV) and fraud-prevention processes to mitigate risks related to double-brokering and cargo theft.