OTI Support Technician (On-Site)
About The Position
This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant's manufacturing efforts. The reliability and performance of that infrastructure directly impacts the success of the mill. The OTI Support Technician will provide front line infrastructure support. The role is an on-site position that focuses to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility.
Requirements
- Five (5) years of experience in administration of Windows workstations and servers
- Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience
- Demonstrated safety focus
- Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki)
- Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
- Must be able to be on call for 24/7 manufacturing operations, including nights, weekends and holidays as required
Nice To Haves
- Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
- Experience interfacing with or supporting infrastructure needs of a process-control environment
- Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software
- PLC Programming Experience/Allen Bradley
Responsibilities
- Follow all health and safety policies and programs
- Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components
- Provide technical support of site operations technology infrastructure
- Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
- As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required
- Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
- Work with corporate IT staff and plant staff to support capital improvement projects as assigned
- Perform other duties as assigned
- Models company core values
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Wood Product Manufacturing
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
