OTB Lead

Churchill Downs Incorporated

About The Position

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.JOB SUMMARYMust be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

Requirements

Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission.
Must be 21 years old.
Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.
1-3 years of experience
Knowledge of principles and processes for providing customer service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Responsibilities

Handles all aspects of customer relations
Directs, schedules and supervises all hourly staff
Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
Posts daily programs and results (video poker and pari-mutuels)
Ensures compliance of all operational procedures and personnel policies
Assists in executing marketing promotions at the facility
Accurately counts, balances and prepares shipments of large amounts of cash
Interfaces with facility manager promoting a harmonious relationship
Assists with facility safety and security; food safety and emergency procedures
Recruits for hourly positions and recommends hiring of qualified candidates
Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
Performs other related duties, as assigned.