OTB Lead

Churchill Downs Incorporated • Luling, LA

105d

About The Position

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana. The position requires proficiency in supervising each operating department within the OTB, carrying out supervisory responsibilities in accordance with the business plan, policies, procedures, and applicable laws and ordinances.

Requirements

• 1-3 years of experience
• Knowledge of principles and processes for providing customer service
• Ability to read, analyze and interpret common documentation
• Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff
• Ability to write and present information to management in a reasonable manner
• Ability to perform normal mathematical computations in regards to the implementation of current duties
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several variables

Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees