OTA Float/Tech Support Position

Mud Club Inc.

12d•Remote

About The Position

We’re looking for a Tech Support & Float Youth Gaming Group Facilitator who is comfortable with gaming, technology, and working with youth in a dynamic, fast-paced environment. This role blends behind-the-scenes tech support with in-session support and coverage. You’ll help new members get set up, troubleshoot issues in real time, support drop-in streams, and step into sessions when needed. Think: part tech guide, part session support, part flexible team player - with a strong understanding of how to keep things running smoothly for both kids and staff.

Requirements

Strong comfort with technology and troubleshooting (gaming platforms, devices, connectivity).
Experience working with children and youth (camps, programs, schools, or therapy settings).
Confidence navigating Minecraft and supporting multiple players at once.
Ability to stay calm and solution-focused when things go wrong (because sometimes they will).
Strong communication skills with both kids and parents.
Flexible and adaptable — able to shift between tech support and session support as needed.

Nice To Haves

Have experience with Minecraft (Java/Bedrock), Meta Quest, Teams, or streaming environments.
Have training or experience in occupational therapy, OTA programs, or child development.
Have supported onboarding, tech setup, or remote program delivery.
Are comfortable jumping into sessions and leading or supporting gameplay when needed.

Responsibilities

Support new members and families with onboarding, setup, and platform access so they can successfully join sessions.
Troubleshoot tech issues for members during sessions, ensuring minimal disruption to gameplay and participation.
Provide support during drop-in streams, helping members engage, navigate gameplay, and stay connected.
Step into group sessions as needed to support or cover, helping maintain structure, engagement, and flow.
Collaborate with OT staff and the broader team to ensure a smooth, consistent member experience.
Monitor sessions and environments to support safety, inclusion, and positive interactions.
Bring calm, responsiveness, and problem-solving to both technical and social challenges.