OST Provider Engagement Manager

Public Health Management Corporation•Philadelphia, PA

43d

About The Position

The OST Provider Engagement Manager is responsible for managing and delivering training and technical assistance (T/TA) to support fiscal and administrative compliance and effective delivery of services. These T/TA initiatives are a component of a larger set of OCF-managed OST network and EDEY initiative supports and will need to align with those activities, which include programmatic supports and training, continuous quality improvement, and compliance management. This manager will have a particular focus on supporting the implementation of inclusive practices in the OST network that operate at EDEY schools. Under the direction of the Senior Performance Manager, the Provider Engagement Manager will coordinate their scope with the OST and EDEY network leaders within PHMC, OCF, and MOE. This position requires office and field-based activities.

Requirements

Knowledge of the regulatory frameworks in which OST providers operate (City business license, PA DHS childcare license, STARS, etc.)
Demonstrated ability to implement inclusive practices in youth programming
Knowledge of principles, practices, methods, techniques, literature, and current developments in OST
Familiarity with Core Standards and other policies and practices related to the delivery of after-school and youth development services
Knowledge of administrative principles and practices as they relate to the operation of programs
Excellent oral and written communication skills
Strong organizational skills
Strong interpersonal skills
Ability to work independently
Ability to meet deadlines
Technologically proficient, specifically in Microsoft Word, Excel, PowerPoint, and Outlook
Bachelor's degree in public health, education, policy, social services, public administration, or a related field required
Minimum of 3 years of experience in training and technical assistance management, youth program administration, or youth inclusion support services
Minimum of 3 years of experience with federal, state, or city program administration

Nice To Haves

Experience working with organizations serving children and youth
Experience working with training and technical assistance delivery, inclusive programming, program management, and data management

Responsibilities

Ensure that effective supports and relevant training content are delivered to OST programs related to contract compliance activities, DHS and other relevant licensing, delivery of inclusive programming, and business practices.
Assist providers with the use of available data to inform program operations, including requests for budget modifications.
Develop a system of tiered supports that includes a readily accessible repository of trainings and resources, group training events, and individualized technical assistance.
Develop targeted resources as needed to support provider compliance with OCF OST tools, platforms, and protocols.
Coordinate with the Contract Specialists in the delivery of invoicing and administrative T/TA.
Liaise with PHMC and OCF embedded staff to support and coordinate overall T/TA activities for provider agencies.
Develop and implement a system to receive and track completion of requests and referrals for T/TA supports delivery.
Perform outreach to providers in response to trends in system data and in response to direct provider requests for support.
Coordinate with PHMC and OCF leadership to integrate T/TA resources into program compliance and quality protocols.
Train providers and OST teams within OCF and PHMC to use the referral system.
Establish metrics for T/TA activities and identify ways to improve effectiveness.
Synthesize trends in T/TA activities and propose recommendations to improve systems operations.
Utilize system performance data to support the Intermediary Director in aligning the T/TA activities with OCF priorities.
Monitor OST subcontracts, as assigned.
Submit text and data for monthly reports, board reports, and quarterly reports to the City.
Participate in agency or team meetings, as required.
Perform any other agency-related duties or special projects as directed by supervisor.