OSP Administrative Assistant I - Hybrid
About The Position
The OSP (Outside Plant) Administrative Assistant 1 plays a crucial role in supporting the efficient operation of telecommunications infrastructure projects. Responsible for handling diverse administrative tasks, this position involves meticulous document management, tracking, and dissemination of critical information related to permitting, construction, and engineering documentation. The role extends to processing departmental billing, managing address records, and providing essential support in evaluating service requests and complaint tickets. Utilizing strong technical skills, including the interpretation of construction prints and fiber designs, this role troubleshoots issues in collaboration with field technicians, ensuring prompt resolution. Proficiency in Microsoft Excel and effective communication skills are pivotal for coordinating with internal and external stakeholders. The OSP Administrative Assistant 1 facilitates seamless project operations, contributing to the successful deployment and maintenance of outside plant telecommunications networks.
Requirements
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Graduate or GED is required
- Ability to work overtime, weekends, holidays, or off hours
- Minimum of one year working in an office setting
- Proven advanced proficiency in Excel
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
- Functional use of common office equipment, computers, and office software
Nice To Haves
- Knowledge of AutoCAD, google earth a plus
- Proficiency in Spanish Language desirable
Responsibilities
- Tracks and files permitting, construction, and engineering documentation
- Processes invoices and creates Purchase Requests (PRs)
- Organizes, tracks, and disseminates permit information to appropriate individuals and locations
- Updates and maintains address records
- Uses intermediate to advanced skills in Microsoft Excel for spreadsheet management and joint pole database compliance
- Processes and tracks departmental billing
- Communicates with other departments regarding billing matters
- Reads and interprets construction prints, fiber designs, splice designs, maps, permits, etc.
- Evaluates service requests for new or un-engineered locations, determining feasibility and scope of work
- Evaluates complaint tickets and communicates information internally and externally
- Troubleshoots reported issues with field technicians, providing necessary information and troubleshooting guidance.
- Communicates permit information and restrictions to field technicians promptly
- Tracks, assigns, processes, and clears corrective actions provided by pole owners
- Additional duties as required.
Benefits
- 100% Company-Paid Medical and Dental Benefits
- Free Fiber Internet Service
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- Free fiber internet service for all employees living in our service area
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
