OS&D Coordinator

Hirschbach Motor Lines • Dubuque, IA

3d • $18 - $20

About The Position

The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.
Schedule:
Monday - Friday; 8am -5pm
What you will be doing!
Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
Communicating with the Claims Administrator for actual or potential cargo claims.
Creating and maintaining claim files for OS&D issues.
Entering claim information into the AS400.
Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
Other duties as assigned by management.

Requirements

• Experience with MS Office Suite, including Word, Excel and PowerPoint
• Excellent oral and written communications skills
• Ability to get detailed information during a time of crisis
• Ability to effectively prioritize functions continuously

Nice To Haves

• Previous industry experience using AS400 is preferred

Responsibilities

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating and maintaining claim files for OS&D issues.
• Entering claim information into the AS400.
• Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
• Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
• Other duties as assigned by management.

Benefits

• $18/hr - $20/hr based on experience
• Opportunity to earn bonus incentives!
• Full comprehensive benefit plan includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
• 120 hours of PTO on your first day!
• 160 Work from Home Hours after 6 months of service
• 401 (k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees