Orthopedic Rehab Assistant
About The Position
The primary responsibility of this role is to support Licensed Physical Therapists with remotely monitoring patients via audio/visual healthcare technology, while the patient is using the PortableConnect and other related devices. This role is key to ensuring patients have a safe and positive experience while fully complying with their prescribed treatment plan, in order to achieve optimal health outcomes. This is in a 24/7 environment. Other duties are as follows: Licensure Compliance: Maintain active licensure requirements in all applicable states or commit to pursue licensure in all applicable states. Clinical Support: Ensure compliance with clinical direction from Licensed Physical Therapists. Patient Support: Use clinical expertise to respond to patient inquiries and concerns in a reassuring and empathetic manner as it relates to their ongoing progress with their prescribed treatment plan. Proactive mitigation: Monitor, anticipate and mitigate potential disruptions to patient monitoring workflows to ensure they are fast and accurate. Data Tracking and Reporting: Maintain accurate records of patient interactions and progress in compliance with company policies. Patient Education and Support: Educate patients on the benefits and importance of the prescribed medical device and provide motivational counseling that generates excitement and commitment to its consistent use. Interdepartmental Coordination: Establish, monitor, and maintain key performance metrics that would be in alignment with other departments’ metrics, and participate in recurring meetings with those departments to ensure operational success at a patient level.
Requirements
- Excellent communication and interpersonal skills to build and maintain customer relationships
- Knowledgeable about HIPAA regulations and maintaining patient confidentiality
- Knowledgeable about DME products and their applications
- Familiar with healthcare regulations and industry trends
- General understanding of insurance claims and reimbursement processes
- Has a solution-selling mindset and approach
- Ability to adapt to changes in regulations and/or company policies
- A commitment to providing exceptional customer service and ensuring customer success
- Empathetic and patient when dealing with others
- Ability to work collaboratively with cross-functional teams
- Strong problem-solving and analytical abilities to address customer concerns effectively
- Excellent organizational abilities and attention to detail
- Ability to work effectively in a fast-paced, team-oriented environment
- Experienced using customer relationship management (CRM) software and other relevant tools
- Proficiency in healthcare information systems and technology
- Proficiency with using Electronic Health Records (EHRs)
- Proficiency with using MS Office applications
Responsibilities
- Support Licensed Physical Therapists with remotely monitoring patients via audio/visual healthcare technology
- Ensure patients have a safe and positive experience while fully complying with their prescribed treatment plan
- Maintain active licensure requirements in all applicable states or commit to pursue licensure in all applicable states
- Ensure compliance with clinical direction from Licensed Physical Therapists
- Use clinical expertise to respond to patient inquiries and concerns in a reassuring and empathetic manner as it relates to their ongoing progress with their prescribed treatment plan
- Monitor, anticipate and mitigate potential disruptions to patient monitoring workflows to ensure they are fast and accurate
- Maintain accurate records of patient interactions and progress in compliance with company policies
- Educate patients on the benefits and importance of the prescribed medical device and provide motivational counseling that generates excitement and commitment to its consistent use
- Establish, monitor, and maintain key performance metrics that would be in alignment with other departments’ metrics, and participate in recurring meetings with those departments to ensure operational success at a patient level
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What This Job Offers
Education Level
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