Orthopedic Physician Relationship Management Specialist

Northwell•New York, NY

18d

About The Position

Coordinates and facilitates physician enrollment and network participation activities for various network products and Independent Practice Association (IPA). Acts as liaison between physicians, third-party insurance administrators, and departmental staff providing operational support. Works to ensure high-level customer service and physician satisfaction.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
1-3 years of relevant experience, required.

Responsibilities

Responds to various inquiries from participating physicians, network staff, hospital staff, and managed care companies.
Resolves issues related to credentialing, managed care participation, claims payment, demographic changes, referrals, and accessibility.
Responds to physician requests, provides updates and resolves issues.
Coordinates and implements credentialing activities to assist providers with the completion of applications for network contract offerings; monitors applications and follows-up as needed.
Conducts provider and facility credentialing and re-credentialing activities; communicates with providers to obtain requisite credentialing information to facilitate timely completion and submission of required documents.
Facilitates re-credentialing requests and coordinates site visits related to managed care contracts.
Prepares and reviews physician membership applications; verifies credentialing materials and enters into database.
Communicates with providers regarding network provider enrollment policies, procedures and contractual obligations.
Maintains provider files, as well as availability and contract-specific sentinel events.
Assist with coordination, education and outreach; participates in community events.
Contributes to network development by working as a key team member to build infrastructure, identify resources, and assist in operational plans.
Implements projects and facilitates directives assigned by senior leadership; collaborates with network staff to facilitate operations.