Orthopedic Clinic Front Desk Coordinator

Synergy Management Services•Augusta, GA

19d•$16 - $19

About The Position

The Orthopedic Clinic Front Desk Coordinator performs essential administrative and patient support duties to ensure efficient clinic operations and quality patient care. This role assists clinical staff, supports patient check-in and check-out, manages scheduling, and maintains accurate records. The Orthopedic Clinic Front Desk Coordinator demonstrates knowledge of patient care practices and professional office procedures to appropriately support patients and staff. This position complies with all federal, state, and facility requirements and adheres to the policies and procedures established by Synergy Health Partners and the medical clinic.

Requirements

High school diploma or GED Required
At least one (1) year of experience working in an orthopedic clinic Is required.
Have the ability to manage processes and clinical flow
Ability to work independently and with the team
Strong communication skills, both verbal and written
Outstanding customer service skills
Excellent self-direction, leadership, time management, and teamwork attitude
Creative problem-solving and decision-making skills
Detail orientation and focus
Ability to organize and prioritize responsibilities and multitask throughout the day

Responsibilities

Greet patients, visitors, and vendors in a professional, courteous, and welcoming manner
Answer multi-line phone systems and route calls appropriately
Assist patients with questions regarding appointments, paperwork, and office policies
Maintain patient confidentiality and always comply with HIPAA regulations
Surgery Scheduling
Verify patient demographics, insurance information, and identification
Ensure all required forms, consents, and authorizations are completed
Check patients out and schedule follow-up appointments as needed
Schedule, reschedule, and cancel patient appointments accurately
Coordinate appointments for orthopedic providers, imaging, and follow-up visits
Manage appointment availability to optimize provider schedules
Notify patients of schedule changes, delays, or provider availability
Enter and update patient information in the electronic medical record (EMR) system
Verify insurance eligibility and referral requirements when applicable
Scan, upload, and maintain patient documentation and records
Assist with obtaining referrals and prior authorizations as directed
Maintain a clean, organized, professional front desk and waiting area
Communicate effectively with clinical staff regarding patient flow and needs
Handle incoming and outgoing mail, faxes, and electronic correspondence
Assist with special projects and administrative tasks as assigned
Adhere to all clinic policies, procedures, and safety standards
Demonstrate professionalism, reliability, and teamwork
Maintain punctual attendance and flexibility in a fast-paced environment
Perform other duties as assigned