Orthodontic Treatment Plan Coordinator

ProSmile • Plainfield, NJ

102d

About The Position

Coordinating communications with patients and parents to ensure a commitment to dental treatment plans. Adept at establishing effective relationships between doctors staff members and patients. Committed to clearly presenting treatment options.

Requirements

• High school degree or GED required.
• Substantial familiarity with Ortho treatments and procedures.
• Strong knowledge of financing options and dental payment processing.
• Proficient in the use of MS Office software applications.
• Remarkable understanding of dental insurance claims.
• Excellent interpersonal skills and communications abilities.
• Impressive ability to efficiently manage multiple tasks.

Responsibilities

• Provide patients and parents with detailed information on dental financing options.
• Respond to all patient and parent inquiries in a timely courteous manner.
• Follow up with missed appointment letters.
• Provide patients with a thorough explanation of the orthodontic procedures.
• Maintain strong relationships with all patients and dental staff.
• Discuss follow-up procedures with patients.
• Maintain inventory of dental supplies and reorder as necessary.
• Convince patients to commit to follow-up treatments.
• Address any billing and insurance issues in a timely manner.
• Address patient concerns and grievances in a timely manner.
• Greet patients and answer any immediate questions.
• Contact patients with appointment reminders.
• Verify and update all patient demographic data.
• Collect all insurance information from patient / parent.
• Verify Insurance Benefits.
• Verify both, insurance, and patient payments, are up to date.
• Follow up with unpaid insurance.
• Promote in office marketing items.
• Gather and submit claims and documents required by Insurance companies.
• Set up patient account in auto pay system (OrthoBanc).
• Perform hard credit inquiries and set up financing (Care Credit).
• Ensure office profitability by building productive schedules.
• Follow up with patients’ Recall visits.
• Enter transactions and post payments.
• Review Provider’s schedule and charts (if applicable).
• Ensure accuracy of accounts (set up properly / Guarantor / FRP in account /correct provider & clinic).
• Collect signatures on contracts and consent forms.
• Ensure lab cases are both sent to the lab and follow up for lab cases returned from lab.
• Prepare accounts for Debond (retention agreements, termination waivers, reconcile final balances).
• Ability to travel daily, by personal car, to multiple dental practices and corporate office.
• Ensure that the provider will reach Goal production.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
• Employee Assistance Program (EAP).
• Identity Theft & Fraud Protection.
• Legal Support Services.
• Discount Programs (including pet insurance, travel, theme parks, electronics, etc.).
• Wellness Programs.
• Financial Wellness and Planning Tools.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees