Ortho Center Excellence & Advanced Spine Program Manager - Full-Time

Erlanger Health System • Chattanooga, TN

99d

About The Position

The OCOE-AS Program Manager assures that Erlanger Health System patients associated with the Orthopaedic Center of Excellence and Advanced Spine programs will receive optimal care, using established standards and organizational goals. Functions as regional and intra-hospital Manager for OCE and Advanced Spine Programs. In doing so, plans, organizes, and implements continuity of care to include involvement in continuous process improvement; patient, public, and professional education; protocol development; weekly interdisciplinary rounds; and maintains positive relations among affiliated Network hospitals and medical centers, physicians, Medical Center personnel and external agencies to ensure appropriate design and promotion of programs. Demonstrates the knowledge and skills necessary to provide patient care that is appropriate to the ages of the patients served. Responsible for standardizing orthopaedic COE and advanced spine care throughout Erlanger Health System. The manager is responsible for providing leadership and coordination of the activities of the program. The incumbent is responsible for the leadership of the program to include budgetary, business plan development and management responsibilities. It is the manager's responsibility to oversee the programming, the community and regional outreach, and the daily operations of the program. The individual must be able to demonstrate the knowledge and skills necessary to provide leadership and organization of the program. The Manager must demonstrate an ability to organize, prioritize, meet deadlines and work with members of teams within the orthopaedic and neurosurgery departments, hospital departments, medical staff and regional hospitals. The Manager must have ability to coordinate with team members for project development. Follow through is essential. This individual must have the ability to manage dynamic situations and possess above average communication skills to assure patient care is maximized throughout the health system and community.

Requirements

• RN with a Masters degree in nursing certification in family and/or adult nurse practitioner.
• Graduate of a nationally accredited school of nursing.
• Five years nursing appropriate to the specialty.
• Current license to practice nursing in the state of Tennessee.

Nice To Haves

• Certification in specialty.
• Program management or program operations.
• Meeting accreditation standards and/or quality outcomes.
• Leading and organizing multi-disciplinary teams.

Responsibilities

• Responsible for working in conjunction with Service Line Administrator on preparation of certification for accreditation site visits.
• Responsible for maintaining cooperative working relationships with individuals representing the other network hospitals and medical centers in order to coordinate educational programs, patient transfers, provide referrals, and ensure provision of quality care and services.
• Responsible for collecting, analyzing, trending, and reporting required statistics to maintain status of a OCE and AS designation at Erlanger Health System.
• Main contact person for all Network hospitals and Erlanger Health System for clinical expertise, education, updating and revising protocols of OCE and AS patients.
• Contact person for family members during hospitalization.
• Contacts regional and local primary care physicians of patients’ medical progress and status.
• Tracks and routes complaints, issues, etc through appropriate process and persons.
• Development and implementation of related policies and procedures, preprinted orders, and patient education packets.
• Developing and revising critical pathways and protocols for various case types utilizing appropriate information.
• Evaluates patient care team's compliance with department standards and evaluated team performance against established performance standards/ expectations.
• Assesses learning needs and provides learning opportunities relevant to identified gaps.
• Attends internal and external educational meetings and reads professional resources in order to maintain and enhance nursing skills and clinical competencies.
• Keep current with new trends in ortho and spine.
• Attends mandatory department and Health System meetings.
• Provides support and clinical expertise to care team, including case managers, regarding complex patients who do not achieve expected outcomes.
• Monitors trends and ensures patient outcomes are achieved/maintained based on established levels of quality.
• Collaborates with other healthcare professionals to plan LOS, discharge and follow-up.
• Responsible for community and professional education, health fairs, monthly activities, etc.
• Maintains a positive working relationship with other medical personnel.
• Communicates with other departments, as necessary in order to resolve operational problems and make most effective use of the OCE and AS programs and Health System's resources in delivering quality patient care.
• Supports and is involved in the Medical Center's continuous quality improvement efforts designed to increase patient outcomes, increase patient satisfaction, and improved the utilization of the Health System's human, capital, and physical resources.
• Manager requires effective analytical abilities to identify program needs that require intervention and/or revision.
• Manager has the responsibility to serve as a liaison with administration, network engineers, support personnel and vendors exchanging information and identifying problems or needs related to clinical and educational program activity.
• Manager maintains awareness of program status and potential problems.
• Supervises and implements quality improvement activities, provides reports to appropriate personnel, analyzes and identifies critical factors of services to facilitate enhancement of the quality of programs offered.
• Manager plans measurable program related goals and coordinates annual needs assessments.
• Manager develops, interprets, evaluates and assists in the implementation of protocols, standards and guidelines that facilitate appropriate and timely quality OCE and AS services.
• Manager participates on ad hoc committees as required to develop plans or further promote the programs on a regional basis.
• Manager maintains the role of facilitator and trouble shooter to outside participants (rural hospitals, community clinicians, and outside agencies to promote a regional network as appropriate).

What This Job Offers

• Job Type: Full-time
• Education Level: Master's degree
• Number of Employees: 1,001-5,000 employees