ORM Consultant (Project-based)
About The Position
TripleTen is an award-winning online school among technology bootcamps, dedicated to helping individuals succeed in technology through flexible studies, career mentoring, resume and portfolio preparation, and guaranteed employment. The company boasts an 87% employability rate among graduates across its Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs. TripleTen LATAM is recognized as one of the Top 3 EdTech companies in LATAM and a leader in paid advertising performance within the region. They are currently seeking an ORM Consultant to join their team.
Requirements
- Experience working with forum-based and community-driven platforms (Reddit, Quora, niche communities) -- understanding of community culture and anonymous audience dynamics
- Familiarity with social listening tools capable of tracking forum activity (Brandwatch, Brand24 Mention, YouScan, or similar)
- 2+ years of experience in ORM, community management, or a related field
- Strong understanding of social media platforms and review ecosystems relevant to LATAM (Reddit, Quora, Facebook, local platforms)
- Experience with social listening tools (Brandwatch, Mention, YouScan, or similar)
- Excellent written communication skills in Spanish
- Ability to work independently, manage own time, and deliver results without daily oversight
- Analytical mindset with the ability to translate data into actionable insights
Nice To Haves
- English is a plus
- EdTech or B2C experience is an advantage
Responsibilities
- Monitor brand mentions across social media platforms, forums, and online communities (including Reddit, Quora, and regional platforms)
- Consult on reputation management on platforms, including fostering a neutral and positive discussion protocols
- Respond to negative reviews and comments in a timely and professional manner, de-escalating conflicts and turning detractors into neutral or positive voices
- Develop and implement ORM strategies to improve overall brand perception in LATAM markets
- Collaborate with marketing, sales, and support teams to align messaging and address recurring complaints at the root
- Prepare regular reports on brand sentiment trends, share of voice, and reputation KPIs
Benefits
- Project-based cooperation with flexible workload
- Remote, async-friendly format
- Competitive rate per task / per hour (negotiable based on scope)
- Long-term collaboration potential as we scale ORM efforts in LATAM
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
