Orientation Specialist

Wake County Public Schools•Cary, NC

5h•Hybrid

About The Position

Responsible for assisting with designing, implementing, and managing a comprehensive, mandatory, and engaging onboarding and orientation program for all new employees. Ensures compliance with all federal, state, and local requirements while fostering a positive, welcoming, and productive experience that improves employee retention and successful integration into the district culture.

Requirements

Comprehensive knowledge of school district operations, policies, and culture
Considerable knowledge of HR practices, including onboarding, employee relations, and professional development
Considerable knowledge and understanding of survey design, data collection methods, and the ability to interpret and present findings
Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps
Exceptional written and verbal communication skills to effectively lead orientation sessions, draft surveys, and communicate with diverse groups, including new hires and hiring managers
Strong skills in building rapport, active listening, and providing a supportive and welcoming environment for new staff
Proactive and strategic thinking skills to address challenges and find solutions to improve the onboarding and orientation process.
Proven ability to plan, organize, and execute complex programs from start to finish, managing timelines, and resources
Ability to critically evaluate data from new staff and exit surveys to identify trends, pinpoint areas for improvement, and make informed recommendations
Ability to facilitate, coordinate, and lead a new district-wide initiative with minimal supervision.
Ability to work effectively with various partners across the district, including HR staff, principals, and department heads.
Ability to handle sensitive and confidential information from exit interviews with the highest level of integrity and professionalism.
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback
Ability to establish and maintain effective working relationships with school system staff, community organizations, and vendors.
Associate’s degree in Human Resources, Education, Public Administration, or a related field
Two years of experience in human resources.

Nice To Haves

Bachelor’s degree in a related field
Experience in a K-12 public education environment
Fluency in a second language is relevant to the student and employee population
Proven success in utilizing data and feedback (surveys, retention metrics) to continuously improve onboarding processes
Strong knowledge of adult learning principles and instructional design; effective engagement in training and orientation programs for professional staff
Proficient experience with iCIMS Platform or similar software used for managing employee data, which would allow for more efficient program administration and data analysis
Experience in implementing new programs or processes effectively.

Responsibilities

Assists and supports with redesigning, planning, and organizing all aspects of the district's new hire orientation and onboarding program.
Supports duties and assists with and responsibilities of the WCPSS substitute teacher program.
Assists with organizing, coordinating, all clerical duties associated with orientation sessions for all new employees, including substitute teachers.
Ensures a welcoming and informative experience that covers district policies, culture, and available resources.
Serves as one of the primary points of contact for new hires, addresses their questions and connects them with appropriate support staff or resources during their initial months of employment.
Assists with creating and implementing a process to administer new staff surveys to gather feedback on the orientation and onboarding experience.
Assists with developing and managing a comprehensive exit survey process for all staff who resign, with the goal of identifying common reasons for attrition and improving employee retention strategies.
Assists and supports with analyzing and interpreting data from both new staff and exit surveys to generate reports and recommendations for district leadership and the Board of Education.
Collaborates with the Human Resources department to ensure a seamless transition from the hiring process to the orientation and onboarding program.
Collaborates with school administrators and department heads to understand the specific needs of new hires in different roles and to tailor the orientation and onboarding experience accordingly.
Communicates effectively with all community partners including new hires, current staff, and the Board of Education, regarding program updates, schedules, and key findings from surveys, if necessary.
Develops and maintains a central repository of resources for an orientation welcome packet.
Continuously updates and improves orientation materials and programs based on new policies, feedback, and best practices.
Performs other related duties, as assigned.