Organizational Optimization Manager

Capital Metropolitan Transportation Authority • Austin, TX

304d

About The Position

The Optimization Analyst reports directly to the Director, Organizational Optimization. As a member of the Organizational Optimization team, this position is responsible for leading and supporting strategic change management and business optimization initiatives across CapMetro. This role will analyze current processes and recommend, plan, and implement technical and procedural optimization solutions. This position requires a critical thinker who will apply a wide range of skills, dig into diverse functional areas, partner with stakeholders, and roll up their sleeves to get the job done.

Requirements

• Bachelor's degree in business, data analytics, economics, public administration, or related field.
• Two (2) to six (6) years of progressively responsible experience in data analysis, continuous improvement, change management, or related field.
• Includes two (2) years of experience in leading cross-functional teams.
• Experience with visualization tools (such as Excel, Microsoft Power BI, or Tableau).
• Experience in information systems, data reporting and visualization, project management, and business and process optimization.
• Intermediate to advanced experience in Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, SharePoint and Teams, or similar software.
• Self-motivated and seeks opportunities for continuous improvement of skills and processes.
• Able to assess current state, identify problems, and develop pragmatic solutions for complex operational issues quickly and thoroughly.
• Advanced skills in analyzing complex data and identifying patterns, opportunities, and discrepancies.
• Excellent oral, written, and interpersonal communication skills.
• Strong organizational skills and able to successfully manage multiple priorities and cross-functional groups simultaneously.
• Skill writing complex SQL queries and working with relational databases preferred.

Responsibilities

• Create and analyze complex queries, reports, and data visualizations. Effectively communicate findings.
• Evaluate existing business processes and recommend improvements that could yield qualitative and quantitative enhancements to operational effectiveness.
• Support team members by providing the necessary data and analyses to make informed decisions, helping to keep projects on track and within budget.
• Collaborate with functional stakeholders to identify key areas for enhancement. Build strong relationships across the organization to encourage trust, collaboration, and joint accountability.
• Create and manage work plans, including tasks, dependencies, critical paths, and resource needs. Identify, document, and resolve or mitigate project issues and risks.
• Develop and implement solutions, which could include performing low- to no-code system configurations, developing dashboards and reports, and crafting new process and procedure documents.
• Maintain detailed records, reports, and documentation related to initiatives and progress.
• Independently lead and manage cross-functional teams throughout the agency.
• Establish and apply best practices throughout project processes and establish a library of change management and optimization templates and resources.
• Maintain detailed records and reports to communicate findings to stakeholders.

Benefits

• Free and reduced-fare transit service.
• Access to gym facilities and onsite trainers.
• Onsite award-winning Childcare and Learning Center for children aged 6 months to 6 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree