Organizational Learning and Effectiveness (OLE) Associate

About the position

The Organizational Learning and Effectiveness Associate (OLE Associate) provides systems, tactical, and administrative support for the Organizational Learning and Effectiveness team, which collectively seeks to advance organizational learning, performance, and impact to ensure the foundation achieves the desired outcomes for children and families in the communities we serve. This person will support all buckets of OLE, including Learning and Evidence, Talent and Culture, and Operational Excellence. They will support the execution of strategies that expand our performance and impact in alignment with the broader strategies of both the foundation and its 501(c)(4) sister organization, the Children’s Equity Fund (CEF). They will directly support the OLE team while collaborating with stakeholders across both organizations to improve our performance and impact.

Responsibilities

• Provide support to advance the four buckets of Operational Excellence (Operational Governance, Operational Performance, Project Management, and Change Management).
• Support the assessment of the effectiveness of both organizations’ operational policies and processes.
• Assist teams across the organization with timely and effective policies and process documentation.
• Support and coordinate operational improvement projects.
• Proactively identify opportunities for process enhancements across the organization.
• Maintain operational process data tracking efforts (KPIs, process audit metrics, etc.).
• Maintain and continuously improve the Operational Resources Hub on CLICC.
• Support the design, planning, and execution of projects.
• Provide technical and training support on project and change management systems.
• Support change management and adoption of operational improvement efforts.
• Support implementation of talent and culture initiatives and practices.
• Support research and data analysis, synthesis, and visualization efforts.
• Facilitate learning conversations with stakeholders.
• Provide administrative support for the OLE Team.

Requirements

• At least 2 years of experience in a relevant role.
• Experience in operations, process improvement, and light data analysis towards equity, efficiency and effectiveness.
• Ability to research, organize and integrate information.
• Experience using Microsoft Office (Word, Excel, PowerPoint).
• Experience gathering and centering customer feedback in designing solutions.
• Highly adept at organization, time management, prioritization, and completing tasks within specified deadlines.
• Experience working cross-functionally on multiple efforts at once.

Nice-to-haves

• Remote work experience.
• CAP-M or Agile certification in project management.
• Experience using Microsoft SharePoint, Teams and Asana.
• Experience supporting complex projects including supporting change management and adoption.

Benefits

• Salary Range: $67,000 - $72,000
• Hybrid work environment with regular commuting to Washington, DC.