Organizational Change Manager

Position Description About Harris County and Universal Services: Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking an Organizational Change Manager to join our team. Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services. Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration. This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers. Position Overview: The Organizational Change Manager will lead and support change management and strategic communications for enterprise-level projects, developing and activating strategies to help departments navigate change while engaging key stakeholders throughout the process. This role partners with colleagues to craft effective change communication strategies and plans, collaborating with cross-functional teams on various projects. Job Responsibilities: * Collaborate with internal and external groups to formulate change management plans and activities that support enterprise-level projects and releases. * Develop, implement, and communicate strategies and key messages in clear, concise language using a variety of communication tactics. * Research, write, edit, and measure all types of communication materials to ensure clarity and impact. * Analyze target audience groups and develop tailored tactics that align with project strategies to deliver the right information through the appropriate channels. * Establish and continually refine best practice guidelines for communication and engagement. * Lead or collaborate with cross-functional teams-including representatives from Legal, HR, Finance, and Communications/Public Affairs-to ensure alignment on project and messaging needs. * Plan and coordinate information sharing across the organization, including quarterly communications forums. * Work with the Training Manager to update training materials based on new projects and releases. Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email [email protected]. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education: * Bachelor's degree in Communications, Public Relations, or a related field. Experience: * 12+ years of experience in internal communications, corporate communications, or change management. Knowledge, Skills, & Abilities: * Proven ability to develop and draft clear, compelling communications, translating complex information into relevant, timely, and valuable content. * Strong analytical and problem-solving skills, with the capacity to analyze and use data to improve internal communications efforts. * Excellent organizational skills with the ability to manage multiple complex projects and work streams from start to finish. * Experience working in cross-functional teams to deliver high-quality, impactful work within tight deadlines. * Ability to adapt to changing priorities and deadlines while maintaining a high level of professionalism and focus. Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance). Automatic Disqualification: * Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor * Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years * Open arrest for any criminal offense (Felony or Misdemeanor) * Family Violence conviction NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Education: * Organizational Change Management Certificate Experience: * Experience developing and executing effective change communications strategies. * Background in the technology industry or advisory work within technology environments. * High attention to detail and the ability to prioritize effectively. * Confidence in thinking creatively to solve challenges General Information Location: * 406 Caroline St., Houston, TX 77002 Work Arrangement: * Hybrid, 4 days in the office and 1 day at home after 90 days. Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. BENEFITS Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan. The following list of benefits is offered only to employees in regular (full-time) positions: * Medical Coverage * Dental Coverage * Vision Coverage * Wellness Plan * Life Insurance * Long-term disability * Employee Assistance Program * Ten (10) days of vacation each year for the first five (5) years of service * Accrual rates increase based on years of service * Eleven (11) County-observed holidays and one (1) floating holiday * Professional development opportunities * Dependent Care Reimbursement Plan * Healthcare Reimbursement Account * 457 Deferred Compensation Plan The following benefits are also available to regular (full-time) employment and may be available to part-time employees: * Retirement Pension (TCDRS) * Flexible schedule (varies by department) * Transportation Assistance (Metro RideSponsor Program) In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County benefits website: https://benefitsathctx.com/ 01 Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application. * High School or GED diploma * Associate Degree * Bachelor's Degree * Master's Degree or higher * None of the above 02 If you selected a college degree in response to the previous question, which of the following best describes your major? * Communications * Public Relations * Other Related Field * Unrelated Field * N/A; No Degree 03 Please describe your educational background including level of education completed, area of study and completed major and minor programs. 04 Which of the following best describes your verifiable experience in internal communications, corporate communications, or change management? (To be considered, qualifying experience must be documented in your application's employment history) * Less than twelve (12) years * Twelve (12) years but less than thirteen (13) years * Thirteen (13) years but less than fourteen (14) years * Fourteen (14) years or more * I do not have this experience 05 Please provide details about your verifiable experience in internal communications, corporate communications, or change management. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided. 06 Do you have an Organizational Change Management Certificate? * Yes * No 07 Do you have experience developing and executing effective change communications strategies? * Yes * No 08 Do you have a background in the technology industry or advisory work within technology environments? * Yes * No Required Question Employer Harris County Address 1111 Fannin St Ste. 600 Houston, Texas, 77002 Phone 713-274-5445 Website https://www.governmentjobs.com/careers/harriscountytx