Organizational Change Management Lead

A Family of Brands•Twinsburg, OH

1d•$80,000 - $115,000•Remote

About The Position

The Organizational Change Management Lead is responsible for driving successful adoption of enterprise technology and process changes across Great Day Improvements. This role partners closely with Project Managers, ETI teams, and department managers to drive employee readiness for changes in workflows, roles, and ways of working. Operating as a hands-on individual contributor, this role embeds change management practices directly into the project and portfolio lifecycle. The focus is on readiness, adoption, and sustainment so technology investments deliver measurable business outcomes with minimal disruption. The role supports technology implementations and process improvement initiatives of varying scale, partnering with the business on communications, training, and adoption support. Success is measured by employee adoption, leadership effectiveness during change, and sustained results following go live.

Requirements

Bachelor’s degree in Business, Organizational Development, Human Resources, Information Systems, or a related field.
Minimum of 4–5 years of experience supporting organizational change for technology or business transformations.
Experience partnering with project, program, or portfolio delivery teams.
Demonstrated ability to influence leaders and teams without direct authority.
Experience conducting change impact assessments, stakeholder analysis, and communication planning.
Strong written and verbal communication skills with the ability to engage leaders and frontline employees.
Ability to manage multiple initiatives and priorities in a fast-paced environment.
Comfort working through ambiguity and evolving requirements.

Nice To Haves

Experience supporting ERP, CRM, or enterprise application implementations.
Familiarity with portfolio or project management methodologies.
Experience working in a multi brand or multi location organization.
Experience with Prosci ADKAR® Model
Experience using AI tools and large language models (LLMs) to accelerate program documentation, risk identification, stakeholder communication, and process efficiency.

Responsibilities

Change Enablement and Strategy Partner with Project Managers to integrate change management activities into project planning and execution.
Develop and maintain a consistent organizational change management approach aligned to ETI delivery methods.
Ensure change readiness is addressed early and sustained throughout the lifecycle of enterprise initiatives.
Translate business and technology changes into clear and actionable change strategies.
Stakeholder and Impact Management Conduct stakeholder identification and change impact assessments across affected employee groups.
Identify roles, teams, and locations most impacted by change and assess severity and risk.
Partner with project teams and department managers to understand operational realities and employee concerns.
Identify and engage change champions across the organization to support adoption.
Communication and Engagement Develop targeted communication plans that explain what is changing, why it matters, and what is expected of employees.
Develop clear current-state to future-state narratives that align leadership messaging and build shared understanding.
Advise leaders and managers on moments that matter and how to communicate effectively with their teams.
Ensure communications are practical, timely, and aligned to how work is done.
Training and Enablement Partner with learning and delivery teams to align training plans with role-based impacts and timing.
Ensure training supports real workflow changes and day-to-day execution.
Identify gaps in knowledge or readiness and adjust enablement plans as needed.
Adoption and Sustainment Define adoption, readiness, and success metrics for enterprise initiatives.
Conduct post implementation pulse checks and adoption assessments.
Identify adoption risks and work with delivery and business teams to address issues.
Support sustainment activities to ensure changes are embedded into standard operating practices.