Orders Management Specialist (20691)

Cantex Continuing Care Network•Addison, TX

About The Position

The primary responsibility of the Orders Management Specialist is to facilitate the communications functions of the agency office and provide clerical support.

Requirements

One year general office experience preferred
Experience using Home Care Home Base preferred
Working knowledge of Microsoft Office Suite
Excellent interpersonal skills
Excellent organizational skills
Knowledge of medical terminology preferred
Ability to type 40 to 50 WPM
Reliable transportation

Responsibilities

Create/Update spreadsheets using Excel with Orders tracking using HomeCare HomeBase.
Complete all aspects of the Orders Management workflow tasks in HomeCare HomeBase.
Assist with Orders manager by comparing incoming orders through workflow with outstanding orders to keep patient files updated.
Prep orders for documentation by using courier worksheets to deliver weekly.
Scan and attach orders to update patient files to match up with their certification periods.
Deliver/pick-up orders to physician offices that do not accept fax (open territory).
Document all responses including name, time, date, and additional information that may include any changes.
Schedule weekly follow-up on all calls and visits using coordination notes.
Assist with answering multi-lined phones. Daily communications with Orders management.
Help answer and route branch calls appropriately.
Assist on weekly updated reports (Recerts Due Report, Billing Reports).
Facilitate the communications system which may include: answering incoming calls, mail distribution, pagers, phone system, memos, documents, and disseminating appropriate messages.
Provide clerical support which may include preparation of admission, orientation and new hire packets; monitoring and ordering office supplies and forms, typing, special projects, filing and copying.
Promote the agency philosophy and mission by presenting a positive image to patients/families, physicians, and community agencies.
Provide computer support and data entry.
Establish and maintain effective filing systems.
Compile/prepare reports, agendas, and schedules as may be appropriate.
Maintain office supply inventories in accordance with agency budget.
Provide effective communication to patient/family, team members, and other health care professionals and maintain confidentiality.
Responsible for assuring patient/resident safety.
Perform other duties as required.