Order Writer

PAULO PRODUCTS COMPANY•St. Louis, MO

5d•Onsite

About The Position

As an Order Writer, you will play a crucial role in ensuring our plant runs as smoothly as possible. You will be involved with generating shop orders, providing basic support for our proprietary PICS system, assisting in customer care, and helping out in any other areas needed for our plant. If you enjoy supporting the needs of others and take pride in providing excellent internal and external customer service, we want you on our team! Come grow your career with Paulo!

Requirements

Requires a high school diploma or high school equivalency diploma.
Requires good telephone demeanor; basic computer skills; the ability to type 55-60 wpm.
Ability to read and comprehend technical and computer related publications and manuals.
Knowledge of basic math principles, such as addition, subtraction, multiplication and division; a basic understanding of weights and measurements.
Ability to prioritize tasks; good CRT skills.
1+ years of experience or training in general office procedures.

Responsibilities

Generate shop orders and related paperwork.
Perform various PICS Process Administration functions, including but not limited to:
Identify, create and maintain PICS part entries, including measuring parts, photo documentation of parts, and collection of all pertinent contract review materials.
Identify first run orders in accordance with Business and Quality System requirements, procedures and work instructions.
Read, understand and interpret blue prints, customer specifications and industry standards; assimilate information for development of PICS processes.
Perform regularly scheduled system maintenance tasks and audits.
Understand the rudiments of heat-treating, black-oxiding, cleaning and other operations performed in the plant.
Communicate with corporate pricing department relating to pricing issues for orders, part/process relationship changes and possible PICS process changes that may impact pricing.
Maintain PICS Customer Paperwork Examples.
Report new/reactivated customer information, and current customer updates, to the appropriate plant and Corporate personnel.
Assist with customer care as needed.
Process shop orders to send to Corporate, including bill of lading copies, COD customers, etc.
Train and assist order writing personnel in use of PICS software and related systems; and adherence to pertinent Nadcap/ISO guidelines.
Provide backup for Administrative positions as necessary. (See Administrative Associate and Support Specialist job descriptions)
Assist with various elements of quality, such as Nadcap/ISO Job Auditing and procedure and work instruction write-up.
Provide backup for basic Shipping/Receiving functions as needed, including check in/check out of parts, process incoming and outgoing UPS shipments, assemble appropriate documentation such as Packing Lists, Bills of Lading and Freight Forms, contact freight lines to arrange pickup of shipments, etc.
Document customer communication in the Customer Feedback Log, PICS and other reporting tools; communicate customer needs to Sales or other personnel as appropriate; participate in problem solving and resolution activities.
Encourage cleanliness by maintaining a neat and safe working environment and supporting 5S principles and activities, including good housekeeping practices.
Routine filing and file maintenance.
Travel to and participate in job-related meetings, conventions, training, etc. Such travel may involve overnight stays of one or more nights.